• You get no information or reaction from Unia on the handling of a case.
• The information that you get from Unia (via its brochures, its website, and so forth) is incomplete or unclear.
• You are not satisfied with the accessibility of Unia (via the reception desk, by telephone, and so forth).
• You must wait too long for a reply from Unia.
• You are not satisfied with the behaviour of a Unia employee (during a telephone discussion, during a visit, and so forth).

• Anonymous complaints.
• Complaints with no reasons given (you must describe your reasons clearly).
• Complaints about events that took place more than one year before submission of the complaint.
• Complaints about situations that do not fall under the jurisdiction of Unia.
• Complaints about situations for which administrative appeal procedures exist.
• Complaints about situations for which an appeal is pending with a judicial body (employment tribunals, the Council of State and so forth).
• Complaints about situations for which proceedings with the Federal Ombudsman have already been started.

If you submit a complaint to Unia, this does not suspend the period for submitting an appeal with the Council of State and with the judicial courts and tribunals.

There are various ways to do this:

• Fill in the online contact form.
• Fill in the Word document or pdf of our complaint form (electronically or by hand), print the document out and send it to: Unia, rue Royale 138, 1000 Brussels.
• You will receive an acknowledgement of receipt within fifteen days.
• If your complaint is admissible, it is then transferred to the appropriate department of Unia. They will investigate the complaint and give you a substantiated reply within a reasonable period.

Then you can submit a so-called second-line complaint to the federal Ombudsman in various ways.

P Federal Ombudsman; 48, rue de Louvain 48, box 6; 1000 Brussels
T 0800 999 62 (free of charge)
E contact@federaalombudsman.be